It does. It's a core problem to conversations no one wants to have. In fact, that's one of the reasons why the first part was pretty hard to read as it really is about all the 'conversations' that blow up really quickly into full fledged fights. Whether it was intended or not from the beginning, words that most people pick to try and start a difficult conversation almost always come across/have the impact of 'they're trying to pick a fight.'

It goes more into the fact that most people that seem to be trying to pick a fight usually have something going on, probably emotionally. And that one way to defuse them and *not* leave 'em twitchy is to try and get to the bottom of why they're trying to pick a fight, acknowledge the emotion *without* agreeing with them and see if simply having the emotion acknowledge defuses the real problem, and then it doesn't leave them to go pick on someone else, too.

I liked the fact that they also point out that there are times when it's just not worth talking with them, especially if they're itching for a fight and you don't see any benefit on either side for having one.