If your upper management is so dysfunctional they can't take criticism even sugar-coated or impersonal, then there's not much you can do to fix it. The best you can do if you want to stay there is to try to find a good direct manager to shield you from the people above them. It doesn't fix the problem, but it makes it directly tolerable.
It's hard to imagine doing 7 years in tech support and *not* being bitter, actually. Unless you're getting lots of opportunities to change and grow, or getting put into harder and harder problem solving, doesn't it start getting to be pretty much all the same? System or network administration is a typical career path out, or development. Heh, development is the least prone to future bitter, from what I've seen....
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Date: 2002-04-30 09:05 pm (UTC)It's hard to imagine doing 7 years in tech support and *not* being bitter, actually. Unless you're getting lots of opportunities to change and grow, or getting put into harder and harder problem solving, doesn't it start getting to be pretty much all the same? System or network administration is a typical career path out, or development. Heh, development is the least prone to future bitter, from what I've seen....